Mica's FAQs
How do I find my workstation serial number?Click here for help on finding your serial number!Where is the firmware on my hard panel?Click here for help on finding your panel firmware
Need some advice on troubleshooting some basic problems?Often times the best way to solve a recent problem is to ask yourself some simple questions which get you thinking about the potential causes. Is the issue you are seeing a problem or expected behavior? When did I notice the behavior change? What might have changed recently at that same time? Many times these simple answers can lead you to the cause. Best example of this is when you physically move the system and re-cable but some sources are missing now. It's a good idea to go back to the cables and check those to see if everything got put back to the correct connection.What is the support Clip settings I should be using for my Granite System?File Size should be 1920x1080i, using a H.264 codec. The file extension can be either a .mov or .mp4. Frame Rate of 29.97 for NTSC or 25 for PAL.. For Version 2.0 we have added Apple ProRes PX, ProRes LT and ProRes 422 .mov files. They can be used with 1920x1080 at 29.97 or 25 frames per second. It will not support ProRes HQ or 59.94 or 50 frames per second.
Can I use a anti-virus protection software on my Granite System?Yes you can. We have used successfully AVG and AVAST anti-virus protection successfully on systems. Some words of caution: be sure all automatic scanning and automatic updating can be turned off so they will not activate during a show production. Be aware that 2011 version of AVG seems to have difficulty turning off Automatic Updates. If you still wish to use AVG you can but we suggest you remove the application after a scan is complete. All updating and scanning should only be done manually as part of a regular maintenance schedule on your system.
What happens if I don't use any External Sync on my Granite System?If no external sync signal is used with the Granite system, an internal sync signal will be used. Your sources will now act as a-sync with up to a 2 frame delay (33/40ms).
I did not have Genlock connected to my Granite Switcher when I started the system, can I just connect it now?It is not recommended to connect your Reference Signal for Genlock after the application itself has been launched. It would be best to connect and restart the application to achieve the best results.
Is there a maximum file size limit for Animations in the Granite Version 2.0?Maximum file size is 100 uncompressed frames per animation if you are using 1 animation channel. If you are using 2 animation channels, you can do 50 uncompressed frames.
Is the iPixPanel now able to use iOS 5?Yes, The iPixPad and iPixPanel is compatible with all iOS versions up to, and including iOS 5 on the iPhone/iPod Touch (iPixPad only) and iPad (iPixPad and iPixPanel).
Granite now allows for Tri-Level Sync?Auto-detects external digital sync at 480/29.97(NTSC),720p 59.94, 1080/59.94, 576/25 (PAL), 720p50 or 1080/50. Your LED Genlock light on the front of your Switcher unit as well as in the MultiView will be Blue for 1080i, Green for 720p and Orange for SD
"Show Failed to Fully Load" message?When you get this message loading a show, it simply is advising you that elements within the show file, perhaps a clip or graphic, no longer has the file associated with it available. It is more of an advisory message to make you aware you should edit your show to ensure all files are present. More than likely someone deleted a file on the desktop level without removing it from the show. |
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©2012 Broadcast Pix, Granite, Mica, Slate and Fluent are trademarks of Broadcast Pix, Inc.
©2012 Broadcast Pix, Granite, Mica, Slate and Fluent are trademarks of Broadcast Pix, Inc.
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We were really sold as soon as we saw what it could do and it fit our budget. It was a pretty easy decision.”