Skip to content

Guide: Control Panels

Common Situations:


black_line.gif

Where is my Firmware?:

outofdate.jpgSymptoms:
Just after a software update, you see the message, "Panel update needed,"but there is no place on the downloads page to download the Control Panel firmware.

With software versions 7.2 and above, the Control Panel firmware file is now being placed on your System(C:) drive, in the folder specified in the message above, every time you install a new software version on your computer.

2me_icon.jpgFor 2ME Control Panels, simply install the new software version and then start the Broadcast Pix Switcher application from the desktop. As soon as a show loads (either automatically or from "File>Load Show"), the 2ME panel will update.

1me_icon.jpgThe 1ME Control Panel has two different updating methods.  If the Fader Bar Handle is BLACK, the Control Panel contains the Zilog Processor Module and you can use the following instructions, also included in the software download to update the firmware:  Zilog Panel Update Procedure.pdf.  If the Fader Bar Handle is SILVER, the Control Panel contains the new Coldfire Processor Module and the firmware should be updated automatically the same way the 2ME Control Panel updates. For information about upgrading your 1ME Control Panel to a Coldfire Processor Module, please contact the Broadcast Pix Sales Team.

^Return to top

black_line.gif

Panel Not Joining Show:

Symptoms:
The 1ME or 2ME panel will not connect and show the show content or the source names.  The “Join the Show” button appears above the PixPad, but pressing it will not change anything.  On newer versions, there will usually be a constant countdown in the right side of the panel readout screen but it still says “Connection Not Available,” and lists an IP Address of "192.168.53.250"

Note: This is not a case of a Frozen Panel where either none of the buttons will light, or some of the buttons will light but appear blank and will not change, or the panel has frozen during a production with all the sources and PixPad information still there but will not change.  Please see the Panel Frozen section of this guide for information on how to resolve that problem.

Slate (G and non-G) 1000, 5008 Models

    If you do not know which model type you have, please see our configuration guide

  • Is there a show loaded? 
    -In the software, go to “File>Load Show” and select a show in that window.  Once that loads, press the “Join the Show” button above the PixPad.  The panel will not connect until there is a show loaded, even if the software is running because there is no information being sent back to the panel from the software until the show file itself sends it.
  • Is the network connection secure?
    -Check that both ends of the Ethernet cable are fully inserted into their network NICs.  You should hear them click when seated properly.
  • Is it connected to the right ports?
    -On the back of the Computer Workstation, make sure you are connected to the MOTHERBOARD port NOT standalone Ethernet Card port.  The standalone Ethernet card NIC is for Local Network use only (File transfers etc.).
    workstation-networkports.jpg
  • Power Cycle Devices
    Unplug the power on the Control Panel and wait 15-30 seconds and then plug the power back in on the Control Panel.  If necessary, restart the Broadcast Pix Switcher Application.
  • Will another Control Panel port work instead?
    -Try the other Network NIC on the back of the PANEL (not the workstation) and see if that makes a difference.
  • Is it the right type of cable?
    -Make sure you are connected using a CROSSOVER cable, and not a standard straight-through Ethernet Cable.  Wiring on non-shipped cables should be different on each end.  Diagram for each end is below:
    crossover.jpg
  • Swap Cables
    -Try a different Crossover Ethernet cable between the Workstation and the Hard Panel
  • Check Workstation IP Address
    -Open the Start Menu and select "Control Panel"
    -Double-click the "Network Connections" icon.
    -Depending on the age of your system, you will see different things.  You are looking for the two "LAN or High-Speed Internet" icons.  They look like this:
    Newer Systems:
    networkconnection-bpix.jpg
    OR

    Older Systems
    networkconnection-old.jpg
    -If your Network Connections resemble the top image, RIGHT-CLICK the connection labeled "Broadcast Pix" and select "Properties."  If your Network Connections resemble the second image, RIGHT-CLICK the connection labeled "LOCAL AREA CONNECTION, then select "Properties"
    -In the window labeled "This connection uses the following items" click the "Internet Protocol (TCP/IP)" item, then click the "Properties" button below.
    -Here you should see the Radio button titled "Use the following IP address" selected, and it should have the following properties:
       -IP Address: 192.168.53.250
       -Subnet Mask: 255.255.255.0
       -Default Gateway: [Blank]
  • Check the Control Panel IP Addresses
    The Control Panel has two different IP settings.  The one that flashes on and off while it is trying to connect is actually the IP Address of the Computer Workstation that the Control Panel is trying to connect TO, not the IP Address of the Control Panel itself.

    1me_icon.jpg1ME INSTRUCTIONS
    -To set the IP Address of the 1ME Control Panel, press the "Panel Setup + Test" button on the panel.  If you cannot find this button, temporarily disconnect the ethernet cable from the back of the Control Panel.
    -Press the "Panel IP" button on the PixPad.  The Panel readout screen should read "Panel URL=192.168.53.251"
    If it does not, then press the clear button to remove the incorrect numbers and type the correct IP Address in, then press the lit up "Rewind to Beginning" button to confirm changes and set the Address.
    -To set the IP Address of the Computer Workstation that the Control Panel is looking for, select the "Set URL" button.  The Control Panel readout screen should read, "Workstation URL=192.168.53.250"
    If it does not, then press the clear button to remove the incorrect numbers and type the correct IP Address in, then press the lit up "Rewind to Beginning" buttonto confirm changes and set the Address.
    -Reconnect the ethernet cable to the back of the Control Panel (if applicable).

    2me_icon.jpg2ME INSTRUCTIONS
    -To set the IP Address of the 2ME Control Panel, press the "Panel Setup + Test" button on the panel.  If you cannot find this button, temporarily disconnect the ethernet cable from the back of the Control Panel.
    -Press the "Panel IP" button on the PixPad.  The Panel readout screen should read "Panel URL=192.168.53.252"
    If it does not, then press the clear button to remove the incorrect numbers and type the correct IP Address in, then press the lit up "Rewind to Beginning" buttonto confirm changes and set the Address.
    -To set the IP Address of the Computer Workstation that the Control Panel is looking for, select the "Set URL" button.  The Control Panel readout screen should read, "Workstation URL=192.168.53.250"
    If it does not, then press the clear button to remove the incorrect numbers and type the correct IP Address in, then press the lit up "Rewind to Beginning" buttonto confirm changes and set the Address.
    -Reconnect the ethernet cable to the back of the Control Panel (if applicable).
  • PING the panel
    -Open the Start Menu, and select "Run." In the Run window, type the letters "CMD" (without the quotation marks) and hit enter.
    -Next, determine which type of Hard Panel you have.1me_icon.jpg
    -If your Control Panel has only one Fader Bar Handle (a 1ME Panel), type "ping 192.168.53.251" (without the quotation marks)
     
    2me_icon.jpg-If your Control Panel has two Fader Bar Handles (a 2ME Panel), type "ping 192.168.53.252" (without the quotation marks)

    You are looking for a response that says
    "Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)"
    If you see that message your network wiring is correct.
    If you see "Request timed out" continue to check your wiring.
  • Does the Control Panel have the correct Firmware Version?
    Click here for help on finding your firmware
  • Contact Support
    If none of these steps work, please contact Broadcast Pix Technical Support and they will assist in further troubleshooting of this situation and help to resolve the matter fully.

^Return to top

black_line.gif

 

 Slate (G and non-G) 2100, 3016, 3032, 5016, 5032

If you do not know which type of unit you have, please see our configuration guide

  • Is there a show loaded? 
    -In the software, go to “File>Load Show” and select a show in that window.  Once that loads, press the “Join the Show” button above the PixPad.  The panel will not connect until there is a show loaded, even if the software is running because there is no information being sent back to the panel from the software until the show file itself sends it.
  • Is the network connection secure?
    -Check that both ends of the Ethernet cable are fully inserted into their network NICs.  You should hear them click when seated properly.
  • lynksysswitch.jpgIs it connected to the right ports?
    -These system types use a supplied Network Switch (usually a Lynksys model, a 5-port in the U.S., and a 16 port in Europe).  U.S. model shown on right.
    There should ONLY ever be three (3) network cables plugged into the network switch, the Workstation, the Hard Panel, and the Router or iBoB.  All cables in the network switch should be connected to a NUMBERED port, and the port labeled "UPLINK" should be empty.  Nothing else should be connected to that network switch.
    Also make sure there is power on the network switch 
    -On the back of the Computer Workstation, make sure that network switch is connected to the MOTHERBOARD port NOT the standalone Ethernet card port.  The standalone Ethernet card NIC is for Local Network use only (File transfers etc.).
    workstation-networkports.jpg
  • Power Cycle Devices
    Unplug the power on the Control Panel and the iBoB or Router and let those sit for a moment, then unplug the power from the network switch.  Wait 15-30 seconds and then plug the network switch back in.  Wait another 30-45 seconds and then plug the power back in on the Control Panel and the iBoB or Router.  If necessary, restart the Broadcast Pix Switcher Application.
  • Will another Control Panel port work instead?
    -Try the other Network NIC on the back of the PANEL (not the workstation) and see if that makes a difference.  Try another port on thenetwork switch (but NOT the port labeled "UPLINK").
  • Is it the right type of cable?
    -Make sure you are connected using all STANDARD ethernet cables, and NOT a Crossover ethernet cable.  Wiring on non-shipped cables should be the same on each end.  Diagram for each end is below:
    straight-through.jpg
  • Swap Cables
    -Try a different Standard Ethernet cable between the Workstation and the Hard Panel
  • Check Workstation IP Address
    -Open the Start Menu and select "Control Panel"
    -Double-click the "Network Connections" icon.
    -Depending on the age of your system, you will see different things.  You are looking for the two "LAN or High-Speed Internet" icons.  They look like this:
    Newer Systems:
    networkconnection-bpix.jpg
    OR

    Older Systems
    networkconnection-old.jpg
    -If your Network Connections resemble the top image, RIGHT-CLICK the connection labeled "Broadcast Pix" and select "Properties."  If your Network Connections resemble the second image, RIGHT-CLICK the connection labeled "LOCAL AREA CONNECTION, then select "Properties"
    -In the window labeled "This connection uses the following items" click the "Internet Protocol (TCP/IP)" item, then click the "Properties" button below.
    -Here you should see the Radio button titled "Use the following IP address" selected, and it should have the following properties:
       -IP Address: 192.168.53.250
       -Subnet Mask: 255.255.255.0
       -Default Gateway: [Blank]
  • Check the Control Panel IP Addresses
    The Control Panel has two different IP settings.  The one that flashes on and off while it is trying to connect is actually the IP Address of the Computer Workstation that the Control Panel is trying to connect TO, not the IP Address of the Control Panel itself.

    1me_icon.jpg1ME INSTRUCTIONS
    -To set the IP Address of the 1ME Control Panel, press the "Panel Setup + Test" button on the panel.  If you cannot find this button, temporarily disconnect the ethernet cable from the back of the Control Panel.
    -Press the "Panel IP" button on the PixPad.  The Panel readout screen should read "Panel URL=192.168.53.251"
    If it does not, then press the clear button to remove the incorrect numbers and type the correct IP Address in, then press the lit up "Rewind to Beginning" button to confirm changes and set the Address.
    -To set the IP Address of the Computer Workstation that the Control Panel is looking for, select the "Set URL" button.  The Control Panel readout screen should read, "Workstation URL=192.168.53.250"
    If it does not, then press the clear button to remove the incorrect numbers and type the correct IP Address in, then press the lit up "Rewind to Beginning" buttonto confirm changes and set the Address.
    -Reconnect the ethernet cable to the back of the Control Panel (if applicable).

    2me_icon.jpg2ME INSTRUCTIONS
    -To set the IP Address of the 2ME Control Panel, press the "Panel Setup + Test" button on the panel.  If you cannot find this button, temporarily disconnect the ethernet cable from the back of the Control Panel.
    -Press the "Panel IP" button on the PixPad.  The Panel readout screen should read "Panel URL=192.168.53.252"
    If it does not, then press the clear button to remove the incorrect numbers and type the correct IP Address in, then press the lit up "Rewind to Beginning" buttonto confirm changes and set the Address.
    -To set the IP Address of the Computer Workstation that the Control Panel is looking for, select the "Set URL" button.  The Control Panel readout screen should read, "Workstation URL=192.168.53.250"
    If it does not, then press the clear button to remove the incorrect numbers and type the correct IP Address in, then press the lit up "Rewind to Beginning" buttonto confirm changes and set the Address.
    -Reconnect the ethernet cable to the back of the Control Panel (if applicable).
  • PING the panel
    -Open the Start Menu, and select "Run." In the Run window, type the letters "CMD" (without the quotation marks) and hit enter.
    -Next, determine which type of Hard Panel you have.1me_icon.jpg
    -If your Control Panel has only one Fader Bar Handle (a 1ME Panel), type "ping 192.168.53.251" (without the quotation marks)
     
    2me_icon.jpg-If your Control Panel has two Fader Bar Handles (a 2ME Panel), type "ping 192.168.53.252" (without the quotation marks)

    You are looking for a response that says
    "Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)"
    If you see that message your network wiring is correct.
    If you see "Request timed out" continue to check your wiring.
  • Ping the other devices
    If you system has a router or an iBoB, you can try pinging those to see if there is connectivity to one of those devices and not to the Control Panel.  This can help narrow down the problem area to only the panel and the cables to and from it.  If you cannot Ping the router or iBoB, then the problem is either inside the network switch, or before it.
    -Open the Start Menu, and select "Run." In the Run window, type the letters "CMD" (without the quotation marks) and hit enter.
    -Next, determine which peripheral device you have.
      -If your system has an iBoB, type "ping 192.168.53.249" (without the quotation marks)
      -If your system has a routrer (of any size), type "ping 192.168.53.150" (without the quotation marks)
    You are looking for a response that says
    "Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)"
    If you see that message your network wiring is correct.
    If you see "Request timed out" continue to check your wiring.
  • Does the Control Panel have the correct Firmware Version?
    Click here for help on finding your firmware
  • Contact Support
    If none of these steps work, please contact Broadcast Pix Technical Support and they will assist in further troubleshooting of this situation and help to resolve the matter fully.

^Return to top

black_line.gif

Control Panel Frozen:

Symptoms:
This can manifest in multiple different ways.  Some examples of this type of problem are: The 1ME or 2ME panel is completely blank, or has all or some of the buttons lit but there is no information on them and they will not change, or the panel has frozen during a production and all the sources and PixPad information is still there but cannot change.

Note: This is not a case of a Panel Not Joining the Show where the 1ME or 2ME panel will not connect and show the show content or the source names.  The “Join the Show” button appears above the PixPad, but pressing it will not change anything.  On newer versions, there will usually be a constant countdown in the right side of the panel readout screen but it still says “Connection Not Available.”    Please see the Panel Not Joining the Show section of this guide for information on how to resolve that problem.

  • Quick Fix
    The quick fix for this problem is to disconnect the power cable(s) on the Control Panel, wait 10 seconds and connect the power cable(s) again.  This will allow the panel to re-connect to the Broadcast Pix Switcher Application with no loss of video on the Program output.  You do NOT need to restart the Broadcast Pix Switcher Software OR the Computer Workstation to fix this situation.
  • Permanent Fix
    To permanently fix this, upgrade your software and firmware to the latest versions available on our Support Downloads page which have many improvements on Panel connectivity.
  • Contact Support
    If none of these steps work, please contact Broadcast Pix Technical Support and they will assist in further troubleshooting of this situation and help to resolve the matter fully.

^Return to top

black_line.gif

Soft Panel Won't Connect

Symptoms:
I can't connect a Soft Panel. When I try to connect, I get a message that says "Cannot connect to null".

workstation-networkports.jpgBroadcast Pix comes with "SoftPanels" that can be run, not only from the local workstation to enable mouse control of the system or additional control for a multi-user production, but also the ability of being able to open a softpanel on any computer connected to the system through the stand-alone "Local Area Network Port" on the back of the Computer Workstation.
  • Check the IP Address
    If you are having trouble getting the SoftPanel to connect through an external computer (a computer that is not the Broadcast Pix Workstation), then double check that you are trying to connect to the correct IP Address.  On the Broadcast Pix Computer Workstation, open the Start Menu, and select "Run." In the Run window, type the letters "CMD" (without the quotation marks) and hit enter.  Then type "ipconfig" and hit enter again.  You wil see the following response:
    ipconfig.jpg
    Make sure, that when you go to your external computer, open a web browser and type in the IP Address for the Network.  In our example, it is "10.0.0.127" (without the quotation marks).

    The reason we know that we are using THAT IP Address as opposed to the other one is because one of the IP Addresses will ALWAYS be "192.168.53.250" on every one of our systems, so you're going to choose the IP Address that is NOT "192.168.53.250" to type into your web browser.
  • Check Flash Version
    Newer versions of Flash Player can cause a conflict when trying to establish a connection with the Broadcast Pix, both on the Broadcast Pix system and via remote computers. To fix this, you will need to completely remove the version of Flash on the system you are trying to open the soft panel on and load the 9.45 version of Flash. Follow these instructions to do so:
    For PCs:

    - Complete remove the old version of Flash following the instructions here: http://kb.adobe.com/selfservice/viewContent.do?externalId=kb402435&sliceId=2
    - Download the 9.45 version of Flash from our site here: http://www.broadcastpix.com/downloads/flashplayer9r45_winax.zip
    - Extract the exe file from the downloaded zip file and run it to install it.
    For Macs:

    - Completely remove the old version of Flash following these instructions: http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14157&sliceId=1
    - Download the 9.45 version of Flash from our site here: http://www.broadcastpix.com/downloads/flashplayer9r45_mac.zip
    - Extract the exe file from the downloaded zip file and run it to install it.

  • Contact Support
    If none of these steps work, please contact Broadcast Pix Technical Support and they will assist in further troubleshooting of this situation and help to resolve the matter fully.
^Return to top

 

 

westpac-stadium-functions-logo.jpgWe are really happy with our new system, and Broadcast Pix has been absolutely fantastic with support.”

- Craig J. Bain
Westpac producer/director
New Zealand