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Technical Support

New System Warranty Support is always FREE 


All Broadcast Pix systems are highly intuitive and can be easily operated for high quality productions. Detailed user manuals are provided with each system putting technical resources at your fingertips when most needed. Should you need help, our technical support professionals have an extraordinary reputation as knowledgeable, helpful, courteous and accessible technicians, and are committed to working any technical problems to make sure your productions are smooth and successful. Email or phone we are here for you.

Important Announcements


  • New Software: New Version 6.0 software is now available for Granite,Mica, Flint and Roadie systems. Upgrade today and enjoy many great system performance enhancements including new Virtual Studios, Source Controls, Visca Camera Control and more. Active warranty customers are eligable as part of warranty at no extra charge.  All others can purchase via our downloads tab on the website or purchase warranty extensions by contacting Sales. XP systems are not eligible for Version 6.0 upgrades.  
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  • XP support has ended: Microsoft officially ended its support of Windows XP on April 8th, 2014. As a result, we no longer support service calls for Granite servers & Mica systems that run on Windows XP. If you missed the upgrade offer Click here to learn more about a limited time chance to upgrade your older XP Granite system or Mica system. 
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  • If you have a Roadie System please do not utilize Paragon to restore the system until you discuss the process with Support.  There is a chance you could lose communication with the boot drive. Just send us a note via email that you are interested in learning more about how to set up the process correctly.

  • Download Software

    To download new software, you must first login to your account by clicking on Login in the upper right.  If you have not yet set up an account, click here to register for immediate access.

    Once you are logged in, the Software and Driver downloads will be available in the tabs below. Directions on how to install any software updates are available electronically to you now in your User Manual under the Help menu inside your Broadcast Pix Application. 

                                   


    How Can We Help?


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    Broadcast Pix User Form

    Contact Broadcast Pix Technical Support


    By phone: 1-978-600-1098
    9:00am to 5:00pm EST
    Always here to help or leave a voicemail message so we can return your call promptly. 
    Located near Boston in Chelmsford, MA

    By email: 
    Support can always be reached by email using our Support Contact Form  
     

    When contacting support, we can help you much more quickly and more thoroughly if you provide your name, company/organization, contact number, a description of your problem, and the serial number of your Roadie, Flint, Mica or Granite System.

    • Roadie serial numbers start with BPR
    • Flint serial numbers start with BPF
    • Mica serial numbers start with BPM
    • Granite serial numbers start with GSC or GSW 
    Serial numbers can be found on the status tab on the Fluent View display, or on a sticker on the outside of the hardware.  

    Our experience with Broadcast Pix has been stellar from start to finish. Technical support is immensely important for people in my position where budgets do not allow for additional staff to address technical issues. Broadcast Pix is there to take care of the technical stuff – we can draw on their knowledge base as if they were a member of our staff.”

    - T.J. Jaglinski
    Technical Director
    Douglas County Television, DCTV23 in Georgia
     

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    Feature Productions LogoWe’re comfortable with Broadcast Pix, and it has a very good track record with us. We’re very confident with its reliability. Our clients love the results, and that’s the true test.” ”

    - Chris Cooke
    Co-owner
    Feature Productions