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Support

Broadcast Pix Granite, Mica, Flint and Slate are intuitive systems, with great manuals. Should you need help, our technical support professionals have a well-deserved reputation as knowledgeable, helpful and accessible folks, and are committed to working any technical problems to make sure your productions are smooth and successful.  We can even remotely view your system with you. Our goal is to partner in your success.


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To download new software, you must first login to your account by clicking on Login in the upper right.  If you have not yet set up an account, click here to register.

Once you are logged in, the Software and Driver downloads will be available in the tabs below. 

 

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Broadcast Pix Technical Support:

By phone: 1-978-600-1098
9:00am to 5:00pm EST
Always here to help or leave a voicemail message so we can return your call promptly. 
Located near Boston in Billerica, MA

By email: 
Support can always be reached by email using our Support Contact Form 

When contacting support, we can help you much more quickly and more thoroughly if you provide your name, company/organization, contact number, a description of your problem, and the serial number of your Flint, Granite or Mica System.  The Flint serial numbers start with BPF, Granite serial numbers start with GSC or GSW, and Mica serial numbers start with BPM.  Anyone with a Slate system, your serial numbers start with BPWG. Serial numbers can be found on the status tab on the Fluent View display, or on a sticker on the outside of the hardware.  

Our experience with Broadcast Pix has been stellar from start to finish. Technical support is immensely important for people in my position where budgets do not allow for additional staff to address technical issues. Broadcast Pix is there to take care of the technical stuff – we can draw on their knowledge base as if they were a member of our staff.”

- T.J. Jaglinski
Technical Director
Douglas County Television, DCTV23 in Georgia
 

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Impulse Creative Group LogoThe show was very content heavy, a lot of HD video playback. Everything was in sync, everything could be controlled through one unit, and video quality was awesome.”

- Nate Selvidio
Co-owner of Impulse Creative Group
Impulse Creative Group
North Hollywood, CA