|
 The Broadcast Pix Technical Support Team will work with you on technical problems to make sure your productions are smooth and successful. Our goal is to partner in your success. Our support team is led by Bob Poucel.
If you have questions regarding integrations of systems or design specifics using certain 3rd party components, we have established a Technical Sales group to answer those inquiries for you. You can reach that group directly by calling 978-600-1154.
For information on pricing and quotes call 978-600-1090 or send an email to Sales@broadcastpix.com
Contact Support
Broadcast Pix Technical Support: 1-978-600-1098
Monday to Friday 9am-8pm (EST/Boston)
After 8pm, please leave us a voice message that will be returned the next business day.
When contacting support, please include your name, company/organization, contact number, and the serial number of your workstation or hard panel. Click here for help on finding your serial number!
Download the latest Software and Firmware
Current Slate Software Release: Version 7.3.1175
 All Broadcast Pix software is available through our website. Currently, Broadcast Pix offers all software and firmware updates free of charge to all of our end users.
To access the Broadcast Pix Software Downloads page, simply Log In to our Support Customer section using the Username and Password fields in the right-hand menu of this page, and then click the "Downloads" link that will appear in that same right-hand menu.
If you do not yet have a Username and Password, you can use our free registration page by clicking the following link: Register Me!
FAQs
Manuals
A comprehensive owner's manual comes with the system, as well as a separate manual for the character generator. As new features are introduced, you can download the new manual updates, however, all software updates will also include that versions specific User Manual. Simply go to "Help>User Manual" and it will open the PDF version of the User Manual and you can save a copy of that to any location you would like!
Click here to download the 1 ME Owner's manual now
(covers the Slate 100, 1000, 2100 & 3000 Systems)
Click here to download the 2 ME Owner's Manual now
(covers the Slate 5000 System)
Hardware Support Warranty
click here
On-site Training
On-site training is available as an option. Please contact us for more information.
- Our experience with Broadcast Pix has been stellar from start to finish. Technical support is immensely important for people in my position where budgets do not allow for additional staff to address technical issues. Broadcast Pix is there to take care of the technical stuff – we can draw on their knowledge base as if they were a member of our staff.”
- T.J. Jaglinski
Technical Director
Douglas County Television, DCTV23 in Georgia
|
Support
"The new Fluent Macros allow a level of effects creation that blows the competition out of the water. They have allowed me to create extremely complex effects and recall them with the touch of a button.”