Support
Broadcast Pix Granite, Mica and Slate are intuitive systems, with great manuals. Should you need help, our technical support professionals have a well-deserved reputation as knowledgeable, helpful and accessible folks, and are committed to working any technical problems to make sure your productions are smooth and successful. We can even remotely view your system with you. Our goal is to partner in your success.
Join us on Broadcast Pix's User Forum
Download Software
To download new software, you must first login to your account by clicking on Login in the upper right. If you have not yet set up an account, click here to register.
Once you are logged in, the Software and Driver downloads will be available in the tabs below.
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Broadcast Pix Technical Support:By phone: 1-978-600-1098
9:00am to 5:00pm EST
Always here to help or leave a voicemail message so we can return your call promptly.
Located near Boston in Billerica, MA
By email: Support can always be reached by email using our Support Contact Form
When contacting support, we can help you much more quickly and more thoroughly if you provide your name, company/organization, contact number, a description of your problem, and the serial number of your Granite Switcher or Server or you Slate workstation. The Granite serial numbers start with GSC or GSW, and the Slate ones start with BPWG. Serial numbers can be found on the status tab on the Fluent View display, or on a sticker on the outside of the hardware.
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Broadcast Pix systems are intuitive. Many people just plug them in and start producing. And, our comprehensive owner’s manual is written by video production professionals and free updates are included. But it’s also nice to know that there are experts that you can have come to your facility to help your team maximize your production.
Broadcast Pix offers a full range of customer care service options to help you get the most from your high-performance video production system.
On-Site Training
 We can train your team in your studio, and we gladly tailor it to your specific
requirements. This one-day training program includes an overview of system
composition, operational overview, explanation of all controls, hands-on
practice importing media, and hands-on practice operating the system.
Another service we offer is to have our training professional stay onsite for
an additional day to help you develop and polish your first show. This allows
time for thorough pre-production of graphics, clips and other media, and
tailored Fluent Macros so you’ll have a more complete show prepared.
Commissioning
We can help you bring your new system on line more effectively and efficiently.
This includes setting up inputs, assigning inputs to shows, customizing
Fluent-View and ensuring the system is appropriately configured for the
production at hand.
Fluent Rapid CG Consulting and Design
Rapid CG is a powerful option for all Broadcast Pix systems that allows your character generator graphics to be automatically updated from an external source such as a database, RSS feed, XML file or custom action button. We can provide onsite assistance to set up Rapid CG and link your external data sources to work with it to create compelling graphics.
For More Information
Please contact your Dealer for more information on any of these Customer Care Service options, or contact Broadcast Pix directly, at training@broadcastpix.com
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Comprehensive Warranty and Extended Care
Every new Broadcast Pix system is covered by a comprehensive 14-month warranty from shipment, which includes free factory repairs and a rapid swap service. It also provides priority access to our technical support experts, as well as to our remote system login capability so we can log into your system to more quickly diagnose any problems. And your system's software stays current with maintenance updates. You can extend this comprehensive warranty for additional 12 month periods by ordering our Extended Warranty option.
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- Our experience with Broadcast Pix has been stellar from start to finish. Technical support is immensely important for people in my position where budgets do not allow for additional staff to address technical issues. Broadcast Pix is there to take care of the technical stuff – we can draw on their knowledge base as if they were a member of our staff.”
- T.J. Jaglinski
Technical Director
Douglas County Television, DCTV23 in Georgia
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Granite 1000 brings all the features and functionality we need to produce visually exciting local programs cost effectively."