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Technical Support

New System Warranty Support is always FREE 

Techical Announcement:     

The recent ransomware malware situation from a few days ago has the technical community concerned for good reason.  We want to assure the Broadcast Pix community on a few key points concerning the wellbeing of their systems:

If you follow good anti-virus practice, are not opening, downloading or viewing information from unknown sites on your internal network systems you are likely fine.  Check with your current antivirus software provider to see if they have any updated files that would help in scanning your systems.

Broadcast Pix is working on a patch version for our customer base and expect to have notification on updating soon.  We will post here on the website and notify customers who are registered on our Support website as well. 

Schedule Announcement:
On Monday, May 29th Broadcast Pix will be closed for the Memorial Day Holiday. We will open for normal business on Tuesday, May 30th at 9AM.  

All Broadcast Pix systems are highly intuitive and can be easily operated for high quality productions. Detailed user manuals are provided with each system putting technical resources at your fingertips when most needed. 

Join our User Forum today and combined with your BPNet account, enjoy collaboration with other Users world-wide. Share ideas, projects, graphic and clip files with other users 24 hours a day.  Post "how to" or technical questions.  Join by clicking the button on our main page. 

     Important Announcements 

Version 6.0 software is available for Granite, Mica, Flint and Roadie systems. Upgrade today and enjoy many great system performance enhancements including new Virtual Studios, Source Controls, Visca Camera Control and more. Active warranty customers are eligible as part of warranty at no extra charge. All others can purchase via our downloads tab on the website or purchase warranty extensions by contacting Sales. XP systems are not eligible for Version 6.0 upgrades. 

  • New Commander Interface Software is now available. The groundbreaking Commander touchscreen user interface is now available as part of a complete Commander system, or can be purchased separately as the Commander Interface option for all Broadcast Pix switchers running V6 software. There is also a BPCommand toolkit download option if you would like to customize the standard Commander templates. Download Commander systems for your switcher today.
          
  • Upgrade your XP system today: Microsoft and Broadcast Pix officially ended support of Windows XP. If you want to upgrade Click here to learn more.   
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  •  If you have a Roadie System do not utilize Paragon to restore the system until you discuss the process with Support.


    Download Software

    To download new software, you must first login to your account by clicking on Login in the upper right.  If you have not yet set up an account, click here to register for immediate access.

    Once you are logged in, the Software and Driver downloads will be available in the tabs below. Directions on how to install any software updates are available electronically to you now in your User Manual under the Help menu inside your Broadcast Pix Application. 

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    How Can We Help?


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    Contact Broadcast Pix Technical Support


    Technical Support by email: 
    Support can always be reached by email using our Support Contact Form.  
    By phone: 1-978-600-1098
    24 hours a day post "how to" or technical questions by joining our User Community Forum. Register here.

    Always here to help.
    Located near Boston in Chelmsford, MA 

    When contacting support, we can help you much more quickly and more thoroughly if you provide your name, company/organization, contact number, a description of your problem, and the serial number of your Roadie, Flint, Mica or Granite System.

    • Roadie serial numbers start with BPR
    • Flint serial numbers start with BPF
    • Mica serial numbers start with BPM
    • Granite serial numbers start with GSC or GSW 
    Serial numbers can be found on the status tab on the Multi-View display, or on a sticker on the outside of the hardware.  

    Our experience with Broadcast Pix has been stellar from start to finish. Technical support is immensely important for people in my position where budgets do not allow for additional staff to address technical issues. Broadcast Pix is there to take care of the technical stuff – we can draw on their knowledge base as if they were a member of our staff.”

    - T.J. Jaglinski
    Technical Director
    Douglas County Television, DCTV23 in Georgia
     

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